FAQ
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Frequently Asked Questions
- How to pay for my reservation?
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Your reservation can be paid by one of these methods:
— PayPal
— Via Stripe
— Bank Transfer
— To the driver - Can I make a last-minute booking?
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We only accept bookings for the next day or later. To book for the same day you should contact us through our phone number +351 969 913 454
- My destination is not listed. What should I do?
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If cannot find your destination, please contact us through our quote request or send us an e-mail to info@beetravel.pt
- Babies count as a passenger?
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According to Portuguese law, children under 2 years old should use specific car seat. So yes, babies count. If you come with children, please inform us about that so we can provide a car seat for you.
- Do I extra charge or pay extra for canceling my booking?
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No, you never pay extra for canceling your booking. We shall refund your payment if you inform at least 24 hours prior the service.
- I need to change some details in my booking. How long to have before I can let you know?
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Please let us know at least 48hours before.
- Can 9 passengers fit in 8-seater van?
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No, every passenger must be in their individual seat with their own seat belt.
- Can we eat or drink in the vehicles?
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It is absolutely forbidden to eat or drink in the vehicles.
- Will there be any extra charges for delayed flights?
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There won’t be any extra charges for delayed flights.
- How long will I have to wait at the airport?
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Our private transfer will be at the airport at scheduled arrival time of your flight. As we monitor flight arrival times, we will be waiting for you when you arrive.
- Where to find the driver?
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Our chauffeur will wait for you at the arrival hall (Near shops | Police) handing sign with your name. If you cannot find the driver please contact us +351 969 913 454
- What will happen if I take more than 40min to report to BEETRAVEL after the flight lands?
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We will first try to call your mobile but if it’s turned off or no answer, we will classify your airport transfer as a NO SHOW.
- Is it possible to have 2 drop-offs with the same private airport transfers within the same city?
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Yes, and we shall not charge anything extra for this. Please let us know ahead of time
- Does my Private Transfer drop me off and pick me up at the door of my accommodation?
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Yes, we will drop you off and pick you up at the address indicated in your reservation.
- Do you offer guided tours?
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Yes, we do.
- Upon arrival, is it possible to stop at a local supermarket and if so, is there any extra charge?
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We can stop only if it’s on route and if the driver does not have another service right after yours.
- Licenses and Insurances
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«BEETRAVEL» is authorized by the Portuguese government and legally registered with full comprehensive insurance Cover. RNAVT 7974; RNAAT 976/2018; TM858152